Faq’s
Clear answers for both sides of what we do — helping hospitals grow, and helping patients get world-class treatment abroad.
Working with DGS as a hospital or clinic
What exactly does DGS Healthcare manage for an institution?
DGS operates the full international-patient funnel — healthcare SEO and AI-answer optimization, paid search and social, medically reviewed content, CRM and patient apps, 24/7 multilingual telesales, and end-to-end treatment coordination. You get booked treatments, not just leads.
How is DGS different from a marketing agency?
A traditional agency stops at campaigns and hands over raw leads. DGS owns the whole journey from first search to booked treatment and aftercare, so demand actually converts — measured on treatments and ROI, not clicks.
Do you operate under our brand or yours?
Under yours. We run quietly as your international growth and medical-tourism department, so your institution’s identity stays front and centre with patients at every touchpoint.
How do you report results and ROI?
Every engagement is tracked on measurable KPIs — qualified inquiries, response time, appointment and booked-treatment rates, and ROI per source market — through transparent dashboards rather than vanity metrics.
Which markets and languages can you cover?
We acquire patients from 40+ source markets and coordinate care across 90+ countries, with localized operations in 17 international markets and a multilingual patient desk responding in the patient’s own language.
Planning treatment abroad
Can I contact DGS directly as a patient?
Yes. Request a free medical opinion and our team will match you with the right accredited hospital and doctor, share transparent pricing, and coordinate travel, treatment, and aftercare from start to finish.
How much does a consultation cost?
The initial medical opinion and hospital matching are free and carry no obligation. You only proceed if you’re comfortable with the plan, hospital, and transparent quote we provide.
How do I get a quote for my treatment?
Send your medical reports through the contact form and our medical team will return a clear treatment plan, the recommended hospital, and a transparent, itemised quote — with no hidden costs.
Which hospitals do you work with?
We only coordinate care with internationally accredited hospitals and licensed specialists, matched to your specific case rather than to whoever pays the most.
Do you help with travel and logistics?
Yes. Beyond the medical plan, we coordinate travel, transfers, accommodation, interpretation, and aftercare so your entire journey is handled by one accountable team.
Getting started
How quickly can an institution go live?
Most engagements begin with an audit and strategy sprint, then a build-and-integrate phase for SEO, CRM, and telesales workflows. Acquisition typically goes live within weeks, scaling market by market from there.
What do you need from us to begin?
Access to your current channels and data, a point of contact on your side, and alignment on target markets and specialties. We handle the build, integration, and day-to-day operation from there.
Do you build custom CRM and patient apps?
Yes. We build and operate healthcare CRM, automation, and patient apps that become your system of record — tracking every lead from first inquiry to booked treatment and aftercare, with no leakage between teams.
How we keep it safe and accountable
Is your work compliant and accreditation-first?
Yes. We follow HIPAA-aware, accreditation-first workflows and medically reviewed content standards, and we only coordinate care with internationally accredited hospitals and licensed specialists.
How is patient data handled?
Patient information is treated as strictly confidential and processed only to coordinate care and respond to inquiries, within accreditation-first, privacy-aware workflows.
What is AIO / GEO and why does it matter?
AIO (AI Optimization) and GEO (Generative Engine Optimization) make your hospital the cited answer inside AI engines like ChatGPT, Gemini, and Google AI Overviews — capturing high-intent patients who now research care through AI.
Talk to the DGS team directly
Whether you’re a hospital or a patient, we’ll give you a straight, useful answer — fast.